The Complaint Management System (CMS) is an online platform that allows citizens to file complaints, track their case progress, and receive updates. It streamlines the process of managing, investigating, and resolving complaints related to police conduct or incidents involving law enforcement.

You can file a complaint through the following methods:

• Online Portal: Access the police department's official CMS portal, create an account, and submit a complaint.
• WhatsApp: 0314108831
• Email: [email protected]
• Helpline: 1715
• In-person: Visit the CPO (Central Police Office) or send a complaint by post.

You can file complaints regarding:

• Non-registration of an FIR
• Faulty investigation
• Police officers demanding bribes or engaging in corruption
• Illegal detention or custody
• False FIR registration
• Any other issue related to police behavior or performance

Yes, you may be required to provide personal information such as your name, contact details, and identification to facilitate the inquiry. However, you can request confidentiality if you wish to remain anonymous.

No, you cannot file a completely anonymous complaint. However, providing your contact information helps with the inquiry and enables you to receive updates regarding your complaint.

The resolution time depends on the complexity of the issue. After filing your complaint, you will receive an acknowledgment along with an estimated resolution timeframe. The department strives to address complaints as quickly and fairly as possible.

Yes, once your complaint is registered, you will receive a reference number. You can use this number to track the status of your complaint through the CMS portal.

Once you submit your complaint:

• It will be acknowledged by the police department.
• It will be assigned to an officer or unit for investigation.
• You may be contacted for further details or clarification.
• A final decision will be made, and you will be notified of the outcome.

Yes, if you are dissatisfied with the resolution or inquiry outcome, you can submit your feedback.

No, filing a complaint through the CMS is completely free of charge.

If you feel that your complaint is not being addressed properly, you can escalate the issue by:

• Contacting the complaint handling unit within the police department.
• Calling the helpline at 1715 for further assistance.

You should provide any relevant evidence, such as:

• Documents, reports, or any other materials that support your complaint.

Yes, you can file a complaint about past incidents, but the feasibility of an investigation may depend on how much time has passed since the event occurred. It is recommended to file complaints as soon as possible.

If your complaint is against a specific police officer, you can provide their name and badge number (if known) when filing your complaint. The CMS ensures that all complaints are handled fairly and objectively.

The police department prioritizes confidentiality, especially if requested. However, if the case involves a criminal investigation or legal proceedings, some information may be shared as required by law.

If you don’t have internet access, you can:

• Visit the nearest police station to file your complaint in person.
• Seek assistance from a local community service center to submit your complaint through alternative methods.

You will be notified through:

• Email or WhatsApp: Regular updates on your complaint status.
• Phone Call: If additional details are needed or when a resolution has been reached.
• CMS Portal/App: You can check the status of your complaint anytime.

If you experience retaliation or harassment after filing a complaint, report it immediately through the CMS platform or contact a higher authority. The department will take necessary actions to ensure your protection.

If the investigation confirms police misconduct, disciplinary actions will be taken in accordance with internal policies. These actions may include:

• Counseling
• Suspension
• Demotion
• Dismissal